Refund policy

RETURNS AND REFUNDS

Most of what we sell is food. Under Article 16 of Directive 2011/83/EU,
the 14-day right of withdrawal does not apply to perishable goods, or to
sealed goods that are unsuitable for return for health or hygiene reasons
once they have been opened. This covers our hams, cured meats, cheeses,
olives and pâtés.

This does not affect your legal rights if something arrives damaged,
defective or incorrect. Those are set out below.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please check your order when it arrives. If an item is damaged, defective
or not what you ordered, email contact@theiberian.store within 7 days of
delivery with photographs of the product and the packaging. We will
replace the item or refund it in full, including shipping.

If your parcel never arrives, or tracking shows it was lost in transit,
contact us within 7 days of the expected delivery date and we will resolve
it with the carrier.

UNOPENED, NON-PERISHABLE ITEMS

For sealed, non-perishable items that have not been opened, you may
withdraw from your purchase within 14 days of receipt without giving a
reason.

To start a return, email contact@theiberian.store before sending anything
back. We will confirm whether the item qualifies and give you the return
address. Items sent back without a prior return request cannot be accepted.

The item must be unopened, in its original packaging and in the condition
you received it. Return shipping is at your own cost.

REFUNDS

Once we receive and inspect the returned item, we will email you to confirm
whether the refund is approved. Approved refunds are issued to your original
payment method within 14 days.

Your bank may take a few additional days to show the money in your account.

QUESTIONS

Email contact@theiberian.store or call +31 6 42503621.